Refund requests are handled differently depending on where your subscription was purchased.
If you subscribed through the Google Play Store
Google Play subscriptions and refunds are managed directly by Google.
To request a refund:
Visit the Google Play Store refund request page
Sign in with the Google account used for the purchase
Locate your order
Follow the instructions provided by Google to submit your request
You can check the Play Store's refund article here.
If you subscribed through the App Store
Apple handles all App Store purchases and refund requests directly.
To request a refund:
Visit App Store's refund support page
Sign in with your Apple ID
Select the subscription or purchase
Submit your refund request through Apple
You can check the App Store's refund article here.
If you purchased a subscription or started a trial through our website, refund requests are reviewed directly by our team to determine whether your purchase meets our refund eligibility criteria.
Refund decisions are made at our discretion and are subject to applicable laws and our refund policies. Once your request has been reviewed, we will notify you regarding the outcome of your refund request.
To submit a refund request for web purchase, please contact our support team at: [email protected]