Support Team

Finding your Nova User ID for account and support requests.

Where do I find my Nova User ID?

Fixing subscription sync issues between web and mobile.

Why is my subscription not syncing between web and mobile?

Restoring missing subscription access in your Nova account.

I can't see my subscription, what can I do?

Troubleshooting login issues and account access problems.

Why can't I log in to the Nova platform?

Contacting Nova support and getting help with your issue.

How can I contact support?

Reporting bugs and sharing details with the Nova Team.

How to report a bug to us?

Find solutions for technical issues, login problems, generation errors, Premium access issues, and app performance troubleshooting.

Troubleshooting & Support

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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